Country Manager

COUNTRY MANAGER Reporting Manager: Chief Executive Officer (CEO) ROLE PURPOSE To lead and oversee all business operations, departments, people, and strategic initiatives within the assigned region, ensuring alignment with the organization's overall strategy and achievement of business objectives and operational performance targets. KEY RESPONSIBILITIES / ACCOUNTABILITIES 1. Corporate Strategy - Develop and direct the implementation of the department strategy, ensuring alignment with divisional strategy, the organization's vision, mission, and corporate objectives. - Ensure that the department strategy and related strategic plans are developed and implemented in alignment with the organization's vision and mission. - Ensure the provision of subject matter expertise for the assigned domain and provide counsel to senior leadership on all related areas to facilitate the achievement of the organization's strategy and departmental strategies. 2. Leadership - Manage the effective achievement of department objectives through effective leadership, setting individual objectives, managing performance, and developing and motivating the team to maximize performance. - Lead talent development initiatives for the assigned department, collaborating with divisional experts to ensure the availability of talent that meets business requirements. 3. Budget & Financial Performance - Oversee the consolidation and recommendation of the department budget. - Monitor financial performance against the budget to ensure that anticipated costs and revenues are identified, areas of unsatisfactory performance are addressed, and potential cost-reduction or performance-improvement opportunities are capitalized upon. 4. Change Management - Lead change management through the continuous improvement of departmental systems, processes, and practices, taking into account global standards and changes in the business environment that require proactive action plans. 5. Policies, Systems, Processes & Procedures - Develop and lead the implementation of departmental policies, systems, processes, procedures, and controls covering all areas of the assigned department, ensuring that relevant procedural and legislative requirements are fulfilled while delivering a consistent, quality, and cost-effective service. CORE RESPONSIBILITY 6. Change Management - Lead change management through the continuous improvement of departmental systems, processes, and practices, taking into account global standards and changes in the business environment that require proactive action plans. 7. Product Development - Manage the product development strategy to ensure that target markets, client groups, and unique selling features are identified to support product success. - Lead and reinforce the creation of products that deliver value to both customers and the organization, while overseeing the financial aspects of the product or model, including a table of benefits and limitations aligned with the organization's best interests. - Monitor product performance to identify opportunities for improvement and growth. 8. Remittance / Sales - Oversee and manage all remittance operations, including local and international transfers. - Lead the organization's sales activities to increase profitability and build and maintain customer relationships. - Develop and implement sales strategies and tactics to achieve business objectives and revenue targets. - Identify and implement new sales and partnership opportunities to expand the organization's reach and customer base. - Ensure the timely and accurate processing of remittance transactions, including inward and outward payments. - Maintain an efficient workflow for remittance services, ensuring minimal errors and delays. - Monitor transaction volumes and identify opportunities for improvement or optimization in the remittance process. - Ensure that all remittance activities comply with regulatory requirements. - Analyze trends in the remittance business, identify opportunities for growth, and provide recommendations for improving efficiency. 9. Compliance - Direct the effective management of relationships with the regulator to ensure regulatory compliance and maintain positive working relationships. - Lead and oversee discussions with regulatory representatives to ensure that inquiries are effectively addressed, while providing guidance and clarification on regulatory matters to ensure adherence to regulatory requirements and standards. - Develop, implement, and regularly review the internal compliance program to ensure alignment with regulatory expectations and international best practices. - Prepare and submit timely and accurate compliance reports. - Evaluate the effectiveness of the compliance program and recommend enhancements. - Monitor, interpret, and implement new and evolving regulatory requirements, circulars, and guidelines that impact the organization's operations. - Conduct risk assessments to identify and evaluate regulatory risks faced by the organization. 10. Strategy - Develop the framework and methodologies for the organization's strategic planning, including tools, templates, and guidelines, and manage their implementation. - Develop annual business and operational plans for the organization, ensuring alignment with and cascading from the overall strategy and initiatives. - Oversee the organization's competitive environment to identify threats and opportunities. - Lead the organization's growth and development activities in line with its overall strategy and innovation objectives. - Oversee forecast models and budgets to determine asset allocations and monitor the organization's performance. - Provide strategic insights and recommendations to the CEO on partnership performance, opportunities, and market dynamics. 11. Partnerships - Identify, structure, and manage strategic alliances that expand the organization's market presence, strengthen its value proposition, and enhance its fintech ecosystem. - Lead negotiations and commercial discussions with strategic partners, including telecommunications companies, banks, fintech companies, and corporate entities, to maximize mutual value and regulatory alignment. - Ensure that all partnership activities and agreements comply with regulatory requirements and the organization's internal governance standards. 12. Legal - Manage the protection and enforcement of the organization's intellectual property rights. - Draft, review, and negotiate a wide range of commercial contracts to secure favorable terms and minimize risk. - Maintain a centralized, well-structured repository of contractual agreements, ensuring compliance with contractual obligations. - Provide strategic counsel on contractual disputes and oversee resolution processes. - Challenge governmental penalties, fines, and enforcement actions when necessary. - Provide full-scale, day-to-day operational legal support for all legal affairs, including contractual, corporate, labor, and litigation matters. 13. Human Capital - Lead and manage government relations to ensure that the organization's interests are represented and protected in interactions with government agencies and officials. - Develop and maintain positive relationships with government officials and agencies to promote the organization's interests and objectives. - Monitor and analyze government policies and regulations to identify potential impacts on the organization and develop strategies to address them. 14. Marketing - Lead and maintain strong relationships with core print and online media, local and global journalists, and other media channels to create impactful media opportunities and promote the organization's image. KEY INTERACTIONS Internal - Frequent interactions with senior management to present and discuss any aspects related to operational matters, as required. - Frequent interaction with team members and department heads to communicate and resolve operational issues. - Frequent contact with industry experts to stay abreast of market trends. External - Frequent contact with the regulatory authority to stay updated on regulatory requirements. QUALIFICATION & EXPERIENCE Knowledge Minimum Qualifications - Bachelor's degree in Business Administration, Marketing and Sales, or any other related field. - Master's degree in Business Administration, Marketing and Sales, or any other related field is preferred. Professional Certifications - Any professional certification in related areas is an advantage. Language Skills - Fluency in both Arabic and English is required. - Additional languages are desirable. Experience Years of Experience - More than 15 years of experience in the relevant industry, of which 5 years must be at a Senior Management / Executive level.

Application Method: Interested candidates are required to submit their applications through the following Google Form: https://forms.gle/A7reSDtQciXDYKko7