Protection Officer - Medical

Who are we? The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home. The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced. Advertisement All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency. DRC has been operating in the Middle East (ME) region for over a decade, running a combination of emergency, livelihood, protection and advocacy programmes through Country Offices (COs) in Yemen, Syria, Iraq, Jordan, Lebanon and Turkey with a Regional Office (RO) in Amman. DRC Yemen’s response Throughout its nine field offices and a workforce of 265 staff, DRC upholds its main programmatic objectives to provide immediate and life sustaining assistance, to strengthen the protective environment, and to reduce displacement related risks and vulnerabilities by promoting self-reliance at household and community level. About the Job: The overall purpose of the role: Under the supervision of the Protection Team Leader, the Protection Officer (Medical) is responsible for the timely, high-quality, and effective provision of protection services in their area of intervention. This includes the provision of Victim Assistance (VA) in line with DRC SOPs, identifying and following up on confirmed and referred VA cases throughout their treatment in the hospitals, and coordinating the collection and review of required medical documentation from the hospital for each case. Main Responsibilities: Victim Assistance (VA) - Identify and prioritize VA cases requiring life-saving treatment, verify that proposed interventions meet life-saving criteria, and estimate treatment costs, in line with DRC VA SOPs. - Review clinical reports, injury dates and previous treatment records with treating clinicians. Identify critical cases, communicate urgency immediately and prepare clear recommendations for management approval. - Coordinate the provision of immediate life-saving medical support to civilians who have incurred injuries as a result of the conflict. - Verify the admission of VA cases in hospitals. - Assess and refer VA cases for additional support, coordinating with hospitals to confirm their capacity to provide the required care. - Follow-up daily on individuals who are receiving, or have received, medical treatment through DRC, including conducting regular visits to the case, based on the beneficiary’s need. - Consult with the beneficiary’s designated treatment providers (or potential treatment providers) to determine the appropriate course of action. - Create monthly medical treatment summaries for each beneficiary during their treatment and when the case is closed. - Support the development, review, and signing of Memoranda of Understanding (MoUs) with hospitals. - Conduct prior coordination with the hospitals, and follow-up on internal/external procedures for providing the required medical support. - Follow up throughout treatment, including medications, diagnostic imaging, and surgical procedures, and review hospital claims against services provided to verify charges and recommend payment with management support. - Coordinate with DRC’s Protection Officers and Protection Team Leader to transfer patients when needed. - In coordination with the Protection Team Leader and Protection Officers, receive referrals of VA cases from hospitals/local partners/clusters/community and facilitate the initial approval and intake of cases in the hospitals. - Provide technical coaching to assigned Medical Assistants and Protection Officer on medical verification, follow-up, documentation and cost verification. Advertisement Planning and Reporting - Issue and collect medical reports/quotations for each of the confirmed, referred, and approved VA cases. - Ensuring the availability of a completed medical claims including bills, detailed disclosure, and medical reports for each case separately from the hospitals. - Review all claims/expenses from the hospitals. - Ensure compliance with the internal medical ceiling and promptly coordinate with the Protection Team Leader if cases are out of compliance. - Flag immediately to the Protection Team Leader any VA case/s that are about to exceed the approved amount for medical support, follow up, and coordinate to conduct the required case conference. - Maintaining strict confidentiality about the beneficiary and the treatment being provided and, at all times, taking active steps to protect the cases and their families’ privacy and dignity. - Prepare and submit weekly and monthly updates/work plans promptly. - Comply with DRC’s policies and procedures including, but not limited to, the Code of Conduct. - In collaboration with the Protection Team Leader, attend weekly meetings with the team to address any issues and set team plans. Coordination and representation - Develop maintain effective working relationships and regular communication with hospitals, local and international NGOs, government authorities, health actors, and other key stakeholders (including ICRC, IOM, and relevant service providers) to ensure active coordination, facilitate access to emergency medical care, and support the dissemination of information related to available VA services and eligibility criteria. - In coordination with the Protection Team Leader and Protection Manager, participate in health sub- cluster meetings as per area of interest. - Maintain positive work relationships within the team and promote team-building efforts. - Maintain regular communication with medical service providers to monitor service availability, treatment capacity, and emerging constraints and barriers affecting access to emergency medical care. Advertisement Other - Any other duties relating to the nature of the job as directed by the line manager. - Sign and strictly abide to the DRC Code of Conduct, program requirements, and operational policies at all times and report any concerns through the appropriate mechanism. - The officer may be requested to attend an emergency call for duty during emergencies, upon the decision of the line manager. - Maintain positive work relationships within the team and promote team-building efforts in coordination with the Protection Team Leader. - Adhere to DRC’s mission, values, and code of conduct. - Treat all colleagues, partners and beneficiaries with dignity and respect. About you To be successful in this role you must have: Experience and technical competencies: - Minimum of three years' experience working in Health including Victim Assistance. - 2+ years of experience working in a hospital. - Ability to work in a structured manner and independently with limited oversight. - Excellent negotiation and communication skills, including a supportive working style. - Essential computer literacy (word and Excel). - Excellent interpersonal and problem-solving skills, creativity, and flexibility. - Strong ability to organize work, meet deadlines, maintain composure, work independently, prioritize work under pressure, coordinate multiple tasks, and maintain attention to detail. - Flexibility in working overtime when needed. - Demonstrated interest in humanitarian work and supporting people affected by conflict. - Previous experience with international organizations is a strong advantage. - Willingness to travel to field locations as required. In this position, you are expected to demonstrate DRC’s five core competencies: - Striving for excellence: Focusing on reaching results while ensuring efficient processes. - Collaborating: Involving relevant parties and encouraging feedback. - Taking the lead: Taking ownership and initiative while aiming for innovation. - Communicating: Listening and speaking effectively and honestly. - Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. Moreover, we also expect the following: Required qualifications: Education: Essential Qualification : Bachelor’s degree in Medicine and Surgery (MBBS or equivalent), with a valid license to practice medicine. Languages: - Arabic - fluent - English – Very good (written and spoken) - Oromo –Good –Desirable - Amharic –Good-Desirable Key stakeholders: - Protection Staff members - Local partners - I/NGOs and government services - Medical facilities in the DRC network - Hospital focal points We offer DRC will offer the successful applicant a contract until July 31, 2027, renewable depending on both funding and performance. You must be available to start work as soon as possible and be willing and able to work in Sa’ada. Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment. This position will be placed at Band (H2 Non-Manager) and will be reporting to the Protection Team Leader. Application process Interested? Then apply for this position by clicking on the apply button or the link below. All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in the same language as this vacancy note. CV only applications will not be considered. Applications close on 12th Nov 2026. the written test /interviews are expected to take place, a maximum of two weeks after the closing date. If you have questions or are facing problems with the online application process, please check Need Support? or contact HR. Need further information? For more details on this position, please contact yem-recruitment@drc.ngo. Please note that applications sent directly to [yem-recruitment@drc.ngo] will not be considered. For further information about the Danish Refugee Council, please consult our website www.drc.ngo