Protection Officer

Who are we? The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home. The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced. Advertisement All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency. DRC has been operating in the Middle East (ME) region for over a decade, running a combination of emergency, livelihood, protection and advocacy programmes through Country Offices (COs) in Yemen, Syria, Iraq, Jordan, Lebanon and Turkey with a Regional Office (RO) in Amman. DRC Yemen’s response Throughout its nine field offices and a workforce of 265 staff, DRC upholds its main programmatic objectives to provide immediate and life sustaining assistance, to strengthen the protective environment, and to reduce displacement related risks and vulnerabilities by promoting self-reliance at household and community level. About the Job: The overall purpose of the role: Under the supervision of the Protection Team Leader, the Protection Officer is responsible for the timely, high-quality, and effective provision of protection services in their area of intervention. This includes the provision of Victim Assistance (VA), awareness sessions, Cash for Protection (C4P), cash for transportation and referrals to internal and external services, personal care kits, and other approved assistance, in line with identified needs, DRC procedures and protection standards. Main Responsibilities: Victim Assistance - Assist conflict-affected individuals to access life-saving medical interventions in line with DRC Victim Assistance SOP, including by conducting verification, requesting approval, intake, follow-up and closure of clients’ files. - Report any VA cases that will exceed the assistance ceiling, and arrange the case conference with the Protection Team Leader, Medical focal point, and Protection Coordinator. - Verify patients' information and confirm each case's admission. - Follow up with individuals who are receiving or who have received medical treatment through DRC, including conducting regular visits to the hospitals based on the needs. - Once the individual is discharged from the hospital, raise a Payment Request for each case and coordinate with the finance department to process the payments to the medical service providers. - Fill in the necessary VA and referral tracking sheets, ensuring timeliness under the supervision of the Protection Team Leader. - Create monthly case summaries for each individual during and at the conclusion of their medical treatment. - Maintain accurate and up-to-date individual case files and record all VA cases in the VA database, ensuring timely updates, completion of case documentation upon closure, and compliance with DRC data protection and confidentiality procedures. - Review all claims documents and expenses from the hospitals, and with the support of management and DRC Medical Officer/Assistant, determine which charges are appropriate and should be paid. - Follow up the final medical treatment report for each case whose treatment was finalized and whose case is being closed and submit the reports and full claim. Advertisement Protection service provision and referrals - Identify cases in need of cash for protection to mitigate protection needs and request the necessary approval to provide cash for protection assistance. - Record all cases assisted in the tracking sheet, ensuring accuracy, and timeliness under the supervision of the Protection Team Leader. - Identify cases in need of cash for referral to external services based on needs and upon consent, in line with DRC Referral SOP, ensuring to fill in the necessary referrals tracking sheet. - Prepare and request an advance for cash for C4P or referrals and clear the advance after the provision of cash assistance. - Fill in the Referral tracking sheet, ensuring timely, high-quality, and effective and timeliness under the supervision of the Protection Team Leader. - Provide Psychological First Aid (PFA) to individuals, based on their needs. - Report to the Protection Team Leader on complex cases for final approval on the needed actions to be taken. - Provide information awareness to individuals and their family members.Identify individuals in need of personal care kits based on agreed criteria, submit requests for approval, and coordinate with relevant teams to ensure timely distribution. - Verify kit contents, quality and suitability, coordinating with Supply Chain to address gaps. - Coordinate with relevant stakeholders, including authorities and hospitals, to ensure the timely distribution of personal care kits within hospitals. - Attend weekly individual supervision meetings and monthly group supervision meetings with the Protection Team Leader to ensure adherence to standards of care and quality referral pathways. - At all times respect the individual and safeguard their right to access services without any discrimination, ensuring alignment to relevant DRC SOPs, standards and protection principles. Advertisement Planning and reporting - Produce and submit weekly reports and updated databases/tracking sheets to the Protection Team Leader. - Provide inputs and support the Protection Team Leader in submitting internal reports as per schedule. - Accurately update the activity tracking sheets and maintain required programme documentation, ensuing adherence to data protection protocols. - Ensure that all hospital payments are archived and paid to the hospitals. Coordination and representation - Develop and maintain effective working relationships with relevant stakeholders including hospital focal points, partner agencies, community leaders, and service providers. - Coordinate with other NGOs and actors in the region to provide assistance to the clients and avoid any duplication of services. - Maintain regular communication with community focal points to refer the individual in need for providing medical assistant. - Ensure up-to-date information on service providers operating in the area based on available service mappings and coordination with stakeholders. Other - Any other duties relating to the nature of the job as directed by the line manager. - Sign and strictly abide to the DRC Code of Conduct, program requirements, and operational policies at all times and report any concerns through the appropriate mechanism. - The officer may be requested to attend an emergency call for duty during emergencies, upon the decision of the line manager. - Maintain positive work relationships within the team and promote team-building efforts in coordination with the Protection Team Leader. - Adhere to DRC’s mission, values, and code of conduct. - Treat all colleagues, partners and beneficiaries with dignity and respect. About you To be successful in this role you must have: Experience and technical competencies: Advertisement - 2-3 years of experience in protection-related work, including direct experience supporting vulnerable individuals. - Strong ability to maintain and respect, non-discrimination, and safety of clients at all times, while adhering to ethical standards and informed consent principles. - Strong understanding of basic counseling and tailored protection support approaches; previous training in these areas is strongly preferred. - Ability to discuss issues with respect and empathy. - Excellent interpersonal and problem-solving skills, creativity, and flexibility. - Strong ability to organize work, meet deadlines, maintain composure, work independently, prioritize work under pressure, coordinate multiple tasks, and maintain attention to detail. - Flexibility in working overtime when needed. - Proficiency in Microsoft applications, particularly World and Excel. - Demonstrated interest in humanitarian work and supporting people affected by conflict. - Previous experience in international organizations is a strong advantage. - Willingness to travel to field locations as required. In this position, you are expected to demonstrate DRC’s five core competencies: - Striving for excellence: Focusing on reaching results while ensuring efficient processes. - Collaborating: Involving relevant parties and encouraging feedback. - Taking the lead: Taking ownership and initiative while aiming for innovation. - Communicating: Listening and speaking effectively and honestly. - Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. Moreover, we also expect the following: Required qualifications: Education: Essential Qualification : Bachelor/Degree in Social work, Counseling, psychology, or closely related field; proven field experience can be accepted in lieu. Languages: - Arabic - Fluent - English – very good - Oroma- Good - Amharic-Good Key stakeholders: - Protection Staff members - Local partners - I/NGOs and government services - Medical facilities in DRC network - Hospital focal points We offer DRC will offer the successful applicant a contract until 31 July 2026, renewable depending on both funding and performance. You must be available to start work as soon as possible and be willing and able to work in Sa’ada. Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment. This position will be placed at Band (H2 Non-Manager) and will be reporting to the Protection Team Leader. Application process Interested? Then apply for this position by clicking on the apply button or the link below. All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in the same language as this vacancy note. CV only applications will not be considered. Applications close on 14th Nov 2026. the written test /interviews are expected to take place, a maximum of two weeks after the closing date. If you have questions or are facing problems with the online application process, please check Need Support? or contact HR. Need further information? For more details on this position, please contact yem-recruitment@drc.ngo. Please note that applications sent directly to [yem-recruitment@drc.ngo] will not be considered. For further information about the Danish Refugee Council, please consult our website www.drc.ngo